About Us.

“Converged has made managing our extensive Telstra environment significantly easier, providing end-to-end management across our Telstra Mobile and Data services, from day-to-day service management and fulfilment through to billing and ongoing optimisation.

They have taken the time to understand our internal processes and adapt their approach to fit the way we operate, while consistently delivering against the high service levels we require.

Their billing management has also given us greater visibility of our telecommunications spend, making it easier to identify inconsistencies, understand our usage and continuously optimise our services and associated costs.

Having a responsive, flexible, and experienced partner that can manage the complexity of our telecommunications environment has made a real difference to our team.”

“Converged provides us with a very responsive, personalised and professional approach to managing our Telstra environment.

Their experience and knowledge of the Telstra ecosystem make them our first point of contact for all telecommunication matters and they manage our queries and interactions with Telstra on our behalf.

They provide us with a monthly Mobility Report which gives us a clear view of how our mobile services are being used. From there we easily identify inefficiencies and areas where we can improve how our services are deployed.

We particularly value the personal service and continuity of the relationship. Having a team that remains closely and regularly involved and who understand our needs gives us confidence that our telecommunications environment is being managed efficiently, proactively and in line with our requirements.”